New SIM - mobile data not working

[MartinaG4920]

I got a new sim and number for my daughter and I have a billed plan with 3 too. Currently she isn’t able to access or data or ring other than area with WiFi , can you look into this problem .my email is martina.muldowney@yahoo.ie
This is her number
+353 89 277 5966

[dalyer]

> Currently she isn’t able to access or data

She'll need to configure her APN settings.

Text "APN" to 50048 and follow the instructions:

• https://community.48.ie/t5/The-Newsroom/APN-Settings-step-by-step-guide-for-50048/td-p/60689

> or ring other than area with WiFi 

This doesn't really make sense - you'll need to explain more clearly.

Are calls/texts working ok and it's only mobile data that isn't?

If so then configuring the APN settings correctly will sort that out.

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

It's not a great idea to post personal details such as your phone number in a public forum like this.