My porting sim is not working

[LalithaKolagurkiV1180]

Hi,

Yesterday i activated my 48 mobile sim with old number, and i havd bought new plan. But since it is not working any calls and texts.

Thanks

[dalyer]

If you want assistance from the Community Forum then you'll need to provide a bit more information than that.

Is your phone unlocked for use on any network?

• https://48.ie/unlock-your-phone

Do you have a connection to the 48 network - i.e. signal bars? 

If not then what happens if you do a manual search for networks?

Can you see and connect to 48 or do you get any errors?

Is the correct phone number listed on your My48 account?

• https://48.ie/my48/settings/my-details

Are you sure that you have an active membership plan listed on your My48 account dashboard?

• https://48.ie/my48

What happens when you try to make a call? 

Any error messages? 

Can you receive calls and texts and use mobile data? 

If you need to contact 48 support about this then see the links in my signature below.

[LalithaKolagurkiV1180]

Am getting no signal when I do make calls, and when i check mobile data it is showing roaming.

[dalyer]

You didn't address all of the questions that I asked here:

• https://community.48.ie/t5/Memberships/My-porting-sim-is-not-working/m-p/73751/highlight/true#M9257

If you have no signal/connection to the 48 network/signal bars then nothing else is going to work and that's the first issue that needs to be understood and resolved: 

• Am getting no signal

If you can't provide additional information needed to clarify your issue then you'll need to contact 48 support for assistance. 

See the links in my signature below.