03-10-2025 02:07 PM
03-10-2025 02:17 PM
Your post was blank @RebeccaOC1010 so there's not much to go on there.
E.g. did you follow the porting guidelines?
Are you sure that you entered the correct account details for your old provider's account?
Did anything go wrong?
Any error messages or notifications?
When did you make the porting request?
If you need to contact 48 support about this then see the links in my signature below.