Money taken but membership not renewed

[MuhammadShuaibk9411]

Hi,

My membership ran out and when I purchased a new 10.99 membership, money has been deducted from my account but membership has not been renewed, I tried a different card but same thing, I spoke with an agent they told me to buy the membership as a gift, tried that, money has been deducted from my account but no membership, I spoke with another agent, who told me to buy the credit as a gift but with a different card, tried it but same thing happened.

I have been charged 10.99€ 4 times!!!
Still no membership!!
I want a refund.

[dalyer]

What does your My48 account Dashboard say about your current membership status, allowance balances and expiry date?

• https://48.ie/my48

What does your Transactions page say about recent payments/purchases? 

• https://48.ie/my48/transactions

Does your Buy Plan page list any upcoming membership plans?

• https://48.ie/my48/memberships

Can you use any services - make/receive calls, send/receive texts, use mobile data? 

If you need to contact 48 support about this then see the links in my signature below.

If you need a refund then you'll have to request that via customer support - nobody here on the Community Forum can do anything about that for you and 48 support don't generally monitor or respond to posts here on the forum.