Hi,

My membership ran out and when I purchased a new 10.99 membership, money has been deducted from my account but membership has not been renewed, I tried a different card but same thing, I spoke with an agent they told me to buy the membership as a gift, tried that, money has been deducted from my account but no membership, I spoke with another agent, who told me to buy the credit as a gift but with a different card, tried it but same thing happened.

I have been charged 10.99€ 4 times!!!
Still no membership!!
I want a refund.