48 Community

prawda · ‎14-06-2015

Hi,
I bought a Guido membership yesterday, from my account (credit). The money is gone but I dont have my membership....

dalyer · ‎14-06-2015

Check your online account.

My guess is that your current membership has not yet expired so the newly purchased membership has stacked to kick in when the current membership eventually expires.

A newly purchased membership does not start immediately if there is a current membership in place which has time left to run.

But you will be charged up front for the new membership which then stacks as explained above.

All memberships always run their full monthly course. If you use up membership allowances before the membership month is up then you need to buy add-ons and not a new membership to be able to use the relevant services.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

View solution in context

marysheridan · ‎21-06-2015

Refund my 20euro back into my top up please membership no good to me next month
mary

dalyer · ‎21-06-2015

What do you mean?

This?

http://community.48months.ie/t5/Memberships/Money-gone-But-no-membership/m-p/35681#M18

Seems like you bought a membership but, as normal, because you have a current membership in place the new one has stacked to kick in when the current one expires?

If you want a refund you'll need to contact 48 support:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎07-07-2015

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎16-09-2015

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

marysheridan · ‎20-09-2015

Hi I am not with 48 since last June but you keep taking out my monthly payment or 10 euro Please refund it all back to my bank account total of 40 euros
Regards Mary sheridan
Email mary.sheridan10@hotmail.com

dalyer · ‎20-09-2015

You must have had auto membership renewal enabled.
You should switch it off to avoid paying anything more:

http://community.48months.ie/t5/Need-Help/How-do-I-auto-renew-a-card-payment/td-p/37439/jump-to/firs...

If you're looking for a refund of unused membership charges then you'll need to contact 48 support and see what they say:

http://help.48months.ie/requests/new

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎27-09-2015

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dean40 · ‎26-12-2015

0862112354

dalyer · ‎26-12-2015

Did you mean to post a query?
You just posted a phone number.
It's not a great idea to post your (?) phone number on a public forum like this.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

48 Community

Money gone. But no membership