Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Membership

sliabhrose
Newcomer

‎11-11-2018 06:06 PM

6:04 PM
I have been with 48 for years. I bought membership two days ago but "all that stuff" hasn't been added to my account yet. All I get is a message saying "hang tough" and my account will be updated soon. I can't even buy more credit.
1 Like
9 REPLIES 9

dalyer
The Legend
The Legend

‎11-11-2018 09:02 PM

Others are reporting the same thing.
See here

http://community.48months.ie/t5/Memberships/Unable-to-make-calls-texts-all-day/m-p/51133#M2994

You'll need to contact 48 support about this.
See the link in my signature below.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes

acelt67
Visitor

‎12-11-2018 10:33 AM

I'm in the same boat mate,I haven't been able to make calls/texts since Fri morn and we're now in2 Mon morn,it's getting out of hand at this stage of the game
0 Likes

pj027
Newcomer

‎14-11-2018 02:38 PM

Are all the customer in same boat.
0 Likes

dalyer
The Legend
The Legend
In response to pj027

‎14-11-2018 02:47 PM

Impossible to tell without some info from support.

Although it hasn't impacted me yet I have asked support about it and (again) about the app login problem but I haven't heard anything back yet.

Unfortunately things really seem to be going downhill lately... Smiley Sad

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes

acelt67
Visitor

‎14-11-2018 02:57 PM

Just a quick update I contacted live chat on Monday afternoon and the rep activated my membership,though I still can't log into the app,suggest anyone on the same boat does the same
0 Likes

dalyer
The Legend
The Legend
In response to acelt67

‎14-11-2018 02:58 PM

@acelt67 wrote:
Just a quick update I contacted live chat on Monday afternoon and the rep activated my membership,though I still can't log into the app,suggest anyone on the same boat does the same

 

That's good to know. 

Thanks for posting that as it may help others.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes

vaidav
Newcomer

‎15-01-2019 08:16 PM

I switchedy my number to 48 a month ago, I bought 10 € membership, after it expired I did not received promised credits for the month. I send message on Facebook but didn't received any response. How it can be fixed?
0 Likes

dalyer
The Legend
The Legend
In response to vaidav

‎15-01-2019 08:22 PM

I don't understand.

How can what be fixed?

What's broken?!

 

As far as I can tell from your post...

You bought a membership - and presumably made use of the membership allowances for the following month.

After a month your membership expired as is normal.

At that stage you needed to buy a new membership to continue to be able to make calls etc.

 

You have to do this manually unless you enable membership automatic renewal on your My48 account page in which case your membership will be automatically renewed each month.

 

If that doesn't explain matters then please post back and clarify what exactly your problem is.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes

vaidav
Newcomer

‎15-01-2019 09:41 PM

Thanks, dalyer, I do not need your help, sorted it out in other way. Nothing is broken cheeky monkey 🙂
0 Likes