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Membership

murphy38
Newcomer

‎02-05-2017 09:48 AM

Hi, my membership usually renews automatically every month as I have dd set up. I received usual text to inform me that money would be taken from my account today but that hasn't happened and my membership has expired? What can I do to get phone working again? Thanks. C
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3 REPLIES 3

dalyer
The Legend
The Legend

‎02-05-2017 10:04 AM

Any chance your card details have changed and need to be updated on your account?

E.g. if you recently got a new card?

You may need to contact 48 support to get to the bottom of this.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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murphy38
Newcomer

‎02-05-2017 10:20 AM

Thanks, that's exactly what the problem was! Thanks again😀
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dalyer
The Legend
The Legend
In response to murphy38

‎02-05-2017 11:02 AM

Strange that it sent a message that your membership had renewed when the payment had presumably failed...

But glad you got it sorted.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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