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Membership auto-renewal failed for some unknown reason

marcusgriffin
Newcomer

Hi, my €10.99 membership stopped renewing on the 4th of august even though the denit card it is connected to had enough funds. Im wondering if I need to buy a new membership or will it eventually renew in a few days. Thanks

1 REPLY 1

dalyer
The Legend
The Legend

Does your Transactions page list any attempted/failed transactions for that date? 

Maybe try buying a membership plan manually for this month and see how that goes? 

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.