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Incoming & outgoing calls not possible; membership issues?

jojojacob
Newcomer

I went on holiday, after returning had initially no problem. Soon after, was not able to make or receive calls (or use the internet) with it saying I needed a new membership, though I had still half a month of it left. Possible membership issues? Or perhaps a problem with my sim? Would appreciate advice on this. Btw, after returning home from holiday, I turned off roaming, via the 48 sim menu, so all good on that front.

1 REPLY 1

dalyer
The Legend
The Legend

What does your My48 account Dashboard say about your current membership plan status, allowance balances and expiry date?

Do you have a connection to the 48 network? 

If not then if you do a manual search for networks can you see and connect to 48?

If you get a network connection then what happens when you try to make a call or send a text? 

Any error messages? 

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.