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I paid the money, but it's not showing recharged

Christees2690
Newcomer
Hi
I just paid 12.99 euros for my 48 recharge..the money was debited from my account...but it's not showing in the 48 app
1 REPLY 1

dalyer
The Legend
The Legend

What exactly do you mean by "it's not showing recharged"?

What does your Transactions page say about your recent payment?

Does your Buy Plan page list any stacked upcoming membership plans?

What does your My48 account dashboard say about your current membership plan status and expiry date? 

What exactly is/isn't working? 

Connection to the 48 network - i.e. signal bars? 

Incoming/outgoing calls? 

Incoming/outgoing texts?

Mobile data? 

When was everything working ok last? 

When were you last able to successfully buy a membership plan?

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email ([email protected]).