Hi why my plan not going active

[MuhammadK8781]

I try to top up six to seven times in different times from my side top up going successfully but My 48 plan not going active. What should I do please thanks

[dalyer · Accepted solution]

What exactly do you mean by "going active"?

What exactly is/isn't working? 

Connection to the 48 network - i.e. signal bars?

Incoming/outgoing calls, incoming/outgoing texts, mobile data? 

When was everything working ok last?

What exactly do you mean by "top up"?

What did you buy? 

Membership plans, add-ons, or cash credit?

What does your My48 account dashboard say about your current membership plan status and expiry date?

• https://48.ie/my48

What does your Transactions page say about your recent payments? 

• https://48.ie/my48/transactions

Does your Buy Plan page list any upcoming plans? 

• https://48.ie/my48/memberships

If you need to contact 48 support about this then see the links in my signature below.

[Lamiahc6632]

Me too have same problem

[dalyer]

Same problem how? 

We don't even know what exactly the problem is that the original poster is experiencing.

If you want assistance from the Community Forum then you'll need to provide more information. 

See my previous reply in this thread. 

• https://community.48.ie/t5/Memberships/Hi-why-my-plan-not-going-active/m-p/71368/highlight/true#M850...

If you need to contact 48 support about this then see the links in my signature below.

[Lamiahc6632]

I have unlimited data plan..is active but i dont have data plz help

[dalyer]

Again, you need to provide more information than that if you want assistance from the Community Forum.

You said that you had the same problem as the original poster ("plan not going active") but now you're saying "I have unlimited data plan ... is active". How is that the same problem?

Are calls and texts working ok?

When did mobile data work ok for you last? 

What changed since then? 

Are your APN settings configured correctly for mobile data to work? 

• https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/5...

If you need to contact 48 support about this then see the links in my signature below.