25-02-2016 08:19 AM
25-02-2016 09:42 AM - edited 25-02-2016 09:44 AM
Can't you/he just use the lost password link to reset it?
If not then get him to contact 48 support about the issue:
You can always buy him membership here:
Hope this helps.
25-02-2016 08:06 PM
Did that help at all?