cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Didn't purchase membership since January now SIM suspended

SaoirseK3788
Newcomer

Hi, I have been in Australia since January so cancelled my membership. I’ve tried to update my card details via the app but it says contact customer care. Can you please help?

1 REPLY 1

dalyer
The Legend
The Legend

The error message is telling you what to do.

If you haven't bought membership for 6+ months then your SIM will have become suspended and you'll need to contact 48 support about getting it working again. 

7.2 In addition to the circumstances set out in Section 7.1 above, we may suspend (i.e. bar), restrict or end the provision of the 48 Services (in total or in part) if you choose not to purchase top up credit or make a chargeable use in respect of your Account for a period of 6 months.

7.3 Where the 48 Services are suspended because you have chosen not to purchase top up credit or make a chargeable use in respect of your Account for a period of 6 months, we will remove any credit on your Account after a further 2 months and credit will not be recoverable. Your service will then remain suspended for a further 5 months and can be reconnected at any time during this period. When the suspension period ends your service will be disconnected, this agreement will end and your number will be immediately lost.

To contact 48 see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).