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Credit

Newcomer
Posts: 1
‎17-10-2017 04:48 PM
Text guido to 1745 but still not letting me make a call. Saying I have not enough but credit taken from phone
Posted from Apple iPhone
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Re: Credit

The Legend
Posts: 16,481
‎17-10-2017 05:17 PM

What does your My 48 account page say about your current membership status, expiry date and allowance and cash balances?

Does it list any "next" membership and start date?

What does your My History page say about recent payments/purchases/topups?

 

Hope this helps.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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Re: Credit

The Legend
Posts: 16,481
‎18-10-2017 11:23 PM

Any update @kathleensheils?


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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Re: Credit

Newcomer
Posts: 2
‎04-06-2021 05:41 PM

Hi, not sure how to actually post anything new! Ive used all of my mobile minutes so added credit to my current membership but when I try to make a mobile call it says I dont have enough credit, any ideas why? thanks

 

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Re: Credit

The Legend
Posts: 16,481
‎04-06-2021 08:31 PM
If you have used up your membership call minutes then you need to buy an add-on and not just top-up your cash credit balance.
See here

https://48.ie/my48/addons

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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