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Credit

kathleensheils
Newcomer
Text guido to 1745 but still not letting me make a call. Saying I have not enough but credit taken from phone
4 REPLIES 4

dalyer
The Legend
The Legend

What does your My 48 account page say about your current membership status, expiry date and allowance and cash balances?

Does it list any "next" membership and start date?

What does your My History page say about recent payments/purchases/topups?

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Any update @kathleensheils?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Hi, not sure how to actually post anything new! Ive used all of my mobile minutes so added credit to my current membership but when I try to make a mobile call it says I dont have enough credit, any ideas why? thanks

 

dalyer
The Legend
The Legend
If you have used up your membership call minutes then you need to buy an add-on and not just top-up your cash credit balance.
See here

https://48.ie/my48/addons

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.