48 Community

sinead_costello14 · ‎20-03-2020

I topped up my phone by €9 about 20 minutes ago as there was already €1 credit on my phone. When I log into my account it is only showing the €1 credit however the €9 has come out of my bank account.

dalyer · ‎20-03-2020

Does the top-up payment appear on your My History page?

https://www.48months.ie/my-48/my-history

You may need to contact 48 support in the morning about this.
See the link in my signature below.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎21-03-2020

Did that help at all @sinead_costello14?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

sinead_costello14 · ‎21-03-2020

No it does not show up in my history! Very strange as it’s in my bank statement!! I will contact 48 About this. Thanks for your help

dalyer · ‎22-03-2020

Were 48 support able to help you with this @sinead_costello14?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

48 Community

Credit