You haven't described what's happening in detail so it's difficult for anybody here on the community forum to offer advice.
If you need to contact 48 support about this then see the link in my signature below or email them at email@example.com
Thanks for your reply dayler, what's happening is when I try to buy
a membership the page opens and I click the €12.99 banner and there's a small sub page opens with lots of tiny writing under that is a green box, when I click that another page opens saying that my summary contract was emailed to me and that when I accept it and am happy to proceed I should click a small square box close to the end of the page but when I click on that and it turns green, absolutely nothing else happens, I should say that in my profile mycard is saved there but the auto renew is not turned on and it won't allow me to click to turn it on, also when I go into transactions there is a failed top up there but I can't get any more information from it,I tried topping this phone up when I registered my card but failed then I tried to gift a membership to this phone but that also failed, I can't get to the chat now button for support n if I remember correctly I had that problem with my other phone because I don't use google or Google chrome for anything because don't like the company but I don't see how or why that should matter or make a difference, anyway hope this is detailed enough for some advice
Yoou're probably going to have to contact 48 support about this.
See the link in my signature below or email them at firstname.lastname@example.org