48 Community

gavin808 · ‎14-02-2018

Hello
I cannot top up my phone the app keeps saying connection timed out.
I have rebooted the phone and uninstalled and reinstalled the app.
Help please!!

dalyer · ‎14-02-2018

Maybe try doing it on the website rather than the app and see if that makes any difference?

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

View solution in context

dalyer · ‎14-02-2018

Maybe try doing it on the website rather than the app and see if that makes any difference?

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

gavin808 · ‎14-02-2018

Thanks that worked a treat!!

dalyer · ‎14-02-2018

If the app continues to give problems then contact 48 support about it.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎15-02-2018

@dalyer wrote:
If the app continues to give problems then contact 48 support about it.

Hope this helps.

Seems that the app is on the blink again which is probably why you were having problems yesterday:

http://community.48months.ie/t5/Internet/My-48-app-not-working-again/m-p/49326#M3752

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

48 Community

Connection Has Tined Out!!!