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Changing my son's registered email address

SeamusG9100
Newcomer
Hi, my son decided to get a new email address so can't get access to the original one that he registered with. 48 is now looking for a One Time Password but I'm that old inbox. How do I update his username to the new email address please?
1 ACCEPTED SOLUTION

dalyer
The Legend
The Legend

See here: 

What happens if I don’t have access to my registered email? : You’ll need access to your registered email to reset your password and complete verification when signing in. If you can’t access it, contact our Care team and we’ll help you get back into your account.

To contact 48 support see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).

View solution in context

3 REPLIES 3

dalyer
The Legend
The Legend

See here: 

What happens if I don’t have access to my registered email? : You’ll need access to your registered email to reset your password and complete verification when signing in. If you can’t access it, contact our Care team and we’ll help you get back into your account.

To contact 48 support see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).

Thank you

You're welcome.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).