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Cannot purchase online membership (Long time member)

Anon
Posts: 0
‎13-11-2016 11:12 AM
Hi 48,
I've never had an issue before trying to purchase membership but since last night ive been trying to buy it and when I go to put in my CVV code a message comes up telling me there is a problem with my debit card. My card is working fine, however this month I was issued a replacement card as the last one expired. It has a new CVV code which I've also typed in but this won't work for me and I can't buy my membership. Is this a problem with 48 or something else? Please help.
Regards,
Sophie
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Re: Cannot purchase online membership (Long time member)

The Legend
Posts: 15,165
‎13-11-2016 12:14 PM

Did you try deleting the card details altogether and then entering the new card's details?

If that still doesn't work then you'll have to contact 48 support about this.

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Cannot purchase online membership (Long time member)

Anon
Posts: 0
‎13-11-2016 12:51 PM
Hi again,

Thanks for the help, that seems to have worked once I went onto the site, changed my details and purchased membership there as opposed to buying it through the app.

Regards,
Sophie
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Re: Cannot purchase online membership (Long time member)

[ Edited ]
The Legend
Posts: 15,165
‎13-11-2016 05:13 PM

Glad you got it sorted.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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