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Cannot connect to network

ShaneF6204
Newcomer
Cannot connect to network and not getting any helpfrom 48 chat will be contacting comerag if this is not sorted quickly
1 REPLY 1

dalyer
The Legend
The Legend

When was it working ok last? 

Did anything change in the meantime? 

E.g. phone software update, settings changes, factory reset/restore, new phone handset, returned from roaming abroad, etc.?

Do you have a connection to the 48 network - i.e. signal bars?

If not then if you do a manual search for networks can you see and connect to 48?

If not then what happens? 

Any error messages?

If you do have a connection to the 48 network then does anything work? 

Incoming/outgoing calls/texts, mobile data? 

If not then what happens when you try to use these services?

Any error messages? 

If you need to contact 48 support about this again then see the links in my signature below.

They don't tend to monitor or respond to posts here on the Community Forum.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).