Can't purchase membership

[reuben12345]

Hi there,
As above, I can't purchase membership through the iPhone app. It won't let me select the option to "pay with saved card" This is a recent development in the last two months. I can go online and purchase it that way but I can only do this when on wifi so this is not ideal! I have re entered my details online and have reinstalled the app on my phone.

[dalyer]

It's a known ongoing problem with saved card details.

http://community.48months.ie/t5/Need-Help/Bug-report-thread/m-p/39457#M16003

Unfortunately it's still not fixed.

So for now the only way to do it is on the website as you mention.

But I thought that even if your membership/data allowance had expired and you were not on wifi then you could still browse the full 48 website over carrier data?

Is that not the case?

Hope this helps.

[laurencetownlass]

Hi there, I topped up by €20 but lt doesn't seem to be added. Please help?

[dalyer]

You mean you topped up your cash credit balance or you bought €20 Guido membership?

What is your cash credit balance now (check online or dial *100# to get it)?

What does your online account say about your current membership and expiry date?

https://www.48months.ie/my-48

Does it list a "next" membership and start date?

What does your My History page say about recent topups/payments/purchases?

http://www.48months.ie/my-48/my-history

Remember that a newly membership does not start immediately if there is in in place which has not yet expired:

Bought membership - can't call/text

Hope this helps.

[dalyer]

Did that help at all?

[laurencetownlass]

Hi, thanks for ur response. I checked my balance, €20 topped up. Does not show on screen tho. I'm with 48 over 1 year now. But my membership is up at midnight. Any other advice?

[dalyer]

I don't understand.
Please answer the specific questions that I asked above and I might be able to help.
Alternatively contact 48 support for assistance.

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

[dalyer]

Any update?