Can't purchase membership
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06-03-2016 12:36 PM
As above, I can't purchase membership through the iPhone app. It won't let me select the option to "pay with saved card" This is a recent development in the last two months. I can go online and purchase it that way but I can only do this when on wifi so this is not ideal! I have re entered my details online and have reinstalled the app on my phone.
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06-03-2016 02:17 PM - edited 06-03-2016 02:18 PM
It's a known ongoing problem with saved card details.
http://community.48months.ie/t5/Need-Help/Bug-report-thread/m-p/39457#M16003
Unfortunately it's still not fixed.
So for now the only way to do it is on the website as you mention.
But I thought that even if your membership/data allowance had expired and you were not on wifi then you could still browse the full 48 website over carrier data?
Is that not the case?
Hope this helps.
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08-03-2016 06:00 AM
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08-03-2016 09:03 AM
You mean you topped up your cash credit balance or you bought €20 Guido membership?
What is your cash credit balance now (check online or dial *100# to get it)?
What does your online account say about your current membership and expiry date?
Does it list a "next" membership and start date?
What does your My History page say about recent topups/payments/purchases?
http://www.48months.ie/my-48/my-history
Remember that a newly membership does not start immediately if there is in in place which has not yet expired:
Bought membership - can't call/text
Hope this helps.
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08-03-2016 02:48 PM
Did that help at all?
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08-03-2016 05:34 PM
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08-03-2016 07:00 PM
Please answer the specific questions that I asked above and I might be able to help.
Alternatively contact 48 support for assistance.
http://www.48months.ie/help#ask-a-48-agent
Hope this helps.
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09-03-2016 09:36 AM
Any update?
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