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Can't port number from 48 because can't receive security txt

SupriyaS7935
Newcomer

‎09-03-2024 09:42 AM - last edited on ‎09-03-2024 10:01 AM by The Legend

Recently I ported in to 48 mobile and was going to purchase 12.99 monthly subscription. But there is a hidden fee of 12.99 which is termed as activation fee. I did not like what they are advertising on website and what they are actually selling, so I decided to port back to other operator without purchasing the subscriptions. 

However 48 is not allowing me to receive Port Out OTP so that I can go to other operator. 

I'm going to complain to Comreg as I'm stuck for more than a week now, but not help. 

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dalyer
The Legend
The Legend

‎09-03-2024 10:00 AM - edited ‎09-03-2024 10:04 AM

The once-off activation fee is explained here:

All Data* €12.99 Plan

This All Data* plan is only available to new 48 customers who order their 48 SIM and purchase an All Data* plan from the 5th April 2022. A one-time activation fee of €12.99 applies with the first plan purchase.

One-time activation fee €12.99

Did you contact 48 support about the security text issue?

What did they say?

To contact 48 support see the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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