Can’t make calls or texts

[RhondaM1224]

Hey
I’ve just topped up by €10 but I’ve no access to use my phone can’t make call etc can anyone help

[dalyer]

When were you last able to make calls and send texts? 

Can you receive calls and texts?

What exactly do you mean by "topped up"?

I presume you mean cash credit top-up since there's no €10 membership plan? 

What does your Transactions page say about your recent payment?

• https://48.ie/my48/transactions

You need an active membership plan in order to be able to use outgoing calls and texts and mobile data. 

• https://community.48.ie/t5/The-Knowledge-Base/All-About-Plans-and-Payments/ta-p/53105

Cash credit on your account doesn't give access to outgoing services.

If you need to contact 48 support about this then see the links in my signature below.