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Can't make calls after buying plan & extra credit

kc946
Newcomer

Paid for credit to buy extra mobile calls. I saw that I had to pay for plan again to get them. I bought the plan and I still have no mobile calls.

1 REPLY 1

dalyer
The Legend
The Legend

What happens when you try to make a call? 

Any error messages? 

When were you last able to make calls ok?

What exactly do you mean by "no mobile"?

Do you have a connection to the 48 network - i.e. signal bars? 

If not then if you do a manual search for networks can you see and connect to 48?

If you do have a connection then can you receive calls, send/receive texts, use mobile data? 

What does your My48 account Dashboard say about your current membership plan status, expiry date and add-on balances? 

What does your Transactions page say about your recent payments/purchases? 

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.