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Auto renew

JimD6883
Newcomer
My daughters phone did not auto renew
1 REPLY 1

dalyer
The Legend
The Legend

If auto-renewal fails then you need to check if the registered payment card details are invalid (e.g. expired card, cancelled cars, card frozen via online banking), update the registered payment card details if necessary, and then buy the next monthly plan manually at the link below, before auto-renewal will take over again from the following month. 

Auto-renewal doesn't retry after a failure so the next plan needs to be purchased manually. 

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email ([email protected]).