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Auto renew appears to have been disabled on my account

AnneMarieR7956
Newcomer

2 hours ago

My payment details have not changed but for some unknown reason my payment for this month failed today. Account details provided are still active and funds available ?

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1 REPLY 1

dalyer
The Legend
The Legend

2 hours ago

Did you get any notification (email, SMS etc.) about the failed auto-renewal payment?

When auto-renewal fails you have to buy your next membership plan manually before it will take over again next time. 

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).
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