Active sim

[NissreenA8744]

Hello, I have been abroad for almost 4 months now and I got a message saying that I could lose my number if I do not top up or use it , unfortunately My SIM does not work where o am currently .Is their a chance you could check if it is active ?

[dalyer]

If you want to keep your SIM active then you need to buy a membership plan at least every 6 months. 

Even if it doesn't work in whatever country you're in.

See here:

• https://48-months-cdn.s3.eu-west-1.amazonaws.com/promotions/48_Service_Terms%26Conditions.pdf

7.2 In addition to the circumstances set out in Section 7.1 above, we may suspend
(i.e. bar), restrict or end the provision of the 48 Services (in total or in part) if you
choose not to purchase top up credit or make a chargeable use in respect of your
Account for a period of 6 months.

7.3 Where the 48 Services are suspended because you have chosen not to purchase
top up credit or make a chargeable use in respect of your Account for a period of 6
months, we will remove any credit on your Account after a further 2 months and credit
will not be recoverable. Your service will then remain suspended for a further 5 months
and can be reconnected at any time during this period. When the suspension period
ends your service will be disconnected, this agreement will end and your number will be
immediately lost.

7.4 We will try and tell you when we suspend, restrict or end your use of the 48
Services but we are not required to.

If you need to contact 48 support about this then see the links in my signature below.