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48 forcing me off €7.99 and onto €12.99 plan?

CarolineS1991
Newcomer

‎10-10-2025 10:38 AM - last edited on ‎10-10-2025 11:28 AM by The Legend

i have been years with 48 this morning my membership just ended abruptly and they are now looking for me to sign up to a more expensive contract what's happening ?

1 person had this problem.
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2 REPLIES 2

dalyer
The Legend
The Legend

‎10-10-2025 11:20 AM - edited ‎10-10-2025 11:29 AM

How exactly are they asking you to do this? 

Did you get some message from them about this? 

What did it say? 

Have you contacted 48 support to ask them about this? 

Maybe it's simply a mistake if the €12.99 plan option isn't available to purchase at the moment on your My48 account?

To contact 48 support see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).
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CarolineS1991
Newcomer

‎10-10-2025 10:41 AM

same thing here the presumption is that when they ask new membership of 12.99 they will renege on that on day abruptly too and just charge 14.99 or whatever they like. very unprofessional and possible legally unjust as I too had been on a 7.99 for years too

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