Unresolved €250 One4All Prize (Ticket #750882)

[NicoleM8736]

Hi,
I need help escalating Ticket #750882.
I was officially notified on Aug 13th that I won a €250 One4All gift card, but almost three weeks later, the voucher hasn't arrived and email replies have stopped.
Could a moderator please check Ticket #750882 internally and get an update on when this will be issued?
Thanks!

[dalyer]

You'll need to contact 48 support directly about this. 

They don't tend to monitor or respond to posts here on the Community Forum.

To contact them see the links in my signature below. 

It's probably not a great idea to post your winning ticket number on a public forum like this where anyone can see and maybe try to claim it. 

You might want to edit your post to remove those details.

[NicoleM8736]

Hi @dalyer, thanks for the heads up!
Just to clarify, #750882 is my open Zendesk complaint reference number with 48 customer support, not a winning claim code or voucher details, so no security risk there!
Appreciate the advice on direct support—I’ll keep chasing it through the Zendesk ticket thread directly.

[eoinw8216]

Did this get sorted? I'm in the same position

[dalyer]

You'll need to contact 48 support about your issue. 

They don't generally monitor or respond to posts here on the Community Forum.

To contact them see the links in my signature below.