Signing up

[Bridgeth0264]

Help My sister joined 48 through my link and can’t top up as you are asking for double payment. She joined the plan at 9.99 per month for two years then after it goes up to 12.99. Why does she have to pay 19.98 . I never had to go through this process. She wants to join but won’t let her add her monthly fee which should be 9.99 per month???? You will see her on my app pending. My email is [email protected]

[dalyer]

> Why does she have to pay 19.98

€9.99 one-time activation fee plus €9.99 for her first discounted membership plan = €19.98.

See here: 

Screenshot_20261109-211955.Chrome.png

> I never had to go through this process

From time to time the one-time activation fee is waived as part of a special offer so maybe that was the case when you first signed up?

If she needs to contact 48 support about this then see the links in my signature below.

By the way, it's really not a good idea to post personal details such as your email address in a public forum like this where anybody can see and use it. 

You might want to edit your post to remove it.