Sign in on Edge on laptop

[kleefarr]

I can sign in on Edge on laptop but can't sign in on Firefox on same laptop my prefered browser.

Also can't sign into app using same log in info. Most annoying.

[dalyer]

What happens when you try to log in using Firefox or the app?

Any error messages? 

When were you last able to log into the app - e.g. it seems to have been working here: 

• https://community.48.ie/t5/Just-Hang-Out/App-issues/m-p/57631#M2551

Are you sure that you're using the correct logon email address and password? 

Maybe change your password via Edge just in case that makes any difference? 

• https://community.48.ie/t5/The-Newsroom/My48-Account-Security-Update/td-p/72840

Can you log into your account from your phone using Firefox?

In my experience the app isn't really much use over just logging in from a browser.

And the browser access is much more reliable than the app which often doesn't work properly for me.

And you can do almost everything via a browser login that you can do via the app. 

I think that the only thing that can only be done via the app is Flexi Data sharing with contacts. 

• https://community.48.ie/t5/The-Knowledge-Base/Flexi-Data/ta-p/53114

If you need to contact 48 support about this then see the links in my signature below.

[kleefarr]

Hi Dalyer,

It lags on firefox and the app just gives a log in error even though i use same log in info.

Kevin

[dalyer]

What's the exact error message?

You didn't address my other questions/points. 

Did you contact 48 support for assistance?

[kleefarr · Accepted solution]

Can now log in via firefox and also the app, but the app looks like it's web version.

Either way, working for now.

[dalyer]

What does this mean? 

• but the app looks like it's web version.

The app is different to the web interface to one's My48 account.

[kleefarr]

App gone again.

Firefox still ok. 

[dalyer]

You should probably contact 48 support for assistance with this.

See the links in my signature below.

[kleefarr]

Working again.
Double check password doesn't have extra spaces after inputting it.

[dalyer]

Ok, so you weren't entering the correct password after all?