Mates Rates
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24-12-2015 08:09 AM
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24-12-2015 11:20 AM - edited 24-12-2015 11:22 AM
Are you sure that it's supposed to come through immediately?
With Kickback (the precursor to this scheme) not all bonuses came through immediately.
Maybe recheck the FAQ and rules to see exactly how it operates.
If you still think that something is wrong then you probably need to ask 48 support about it;
http://www.48months.ie/help#ask-a-48-agent
Hope this helps.
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26-12-2015 09:13 PM
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29-12-2015 01:07 PM
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29-12-2015 01:20 PM - edited 29-12-2015 01:21 PM
If some cash credit bas been taken then you most likely used some service that gets charged from your cash credit balance - e.g. sending picture messages/MMSs, calling/texting international numbers, calling landline numbers not covered by membership/add-on landline minutes allowances etc.
http://www.48months.ie/membership-plans/other-call-charges
http://www.48months.ie/membership-plans/international-calls
If you still have problems/question about the Mates Rates thing then you need to contact 48 support as I suggested above.
http://www.48months.ie/help#contact-us
Hope this helps.
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30-12-2015 08:34 PM