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Error messige logging in app
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Newcomer
zc101
Posts: 2
‎08-11-2018 12:49 PM
Error message when trying to log in app.
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Re: Error messige logging in app
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The Legend
The Legend
dalyer
Posts: 17,784
‎08-11-2018 05:49 PM
This is what I got from support...

"Hi .... ,

Thank you for your email.

Sorry for the inconvenience caused.48 Months mobile application is upgrading currently and that's the reason you are facing the issue. The issue won't be existing for longer time since our technical team is working on it. Please bear with us till then and you can get your account details through your My48 website till then.

If you face any kind of issue or have any queries , feel free to write back to us or you can initiate a chat with us through your My 48 account and will be happy to assist you.

Warm Regards,
the Care Crew
Go Conquer."

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

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Re: Error messige logging in app
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The Legend
The Legend
dalyer
Posts: 17,784
‎08-11-2018 12:50 PM

Yeah - I've been getting that too on the app and also sometimes here on the forum/website since yesterday evening and have reported it to 48 support. I'll post back if/when I get a response from them.

 

Hope this helps.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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Re: Error messige logging in app
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zc101
Posts: 2
‎08-11-2018 12:54 PM
Reinstalled app, no difference. Can't log on either on android or iOS device.
Posted from Generic Android 2.0
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Highlighted

Re: Error messige logging in app
Report this post
The Legend
The Legend
dalyer
Posts: 17,784
‎08-11-2018 05:49 PM
This is what I got from support...

"Hi .... ,

Thank you for your email.

Sorry for the inconvenience caused.48 Months mobile application is upgrading currently and that's the reason you are facing the issue. The issue won't be existing for longer time since our technical team is working on it. Please bear with us till then and you can get your account details through your My48 website till then.

If you face any kind of issue or have any queries , feel free to write back to us or you can initiate a chat with us through your My 48 account and will be happy to assist you.

Warm Regards,
the Care Crew
Go Conquer."

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Xiaomi Redmi Note 3
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Re: Error messige logging in app
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The Legend
The Legend
dalyer
Posts: 17,784
‎09-11-2018 07:45 AM
Still not working for me today... :-(

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Xiaomi Redmi Note 3
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Re: Error messige logging in app
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The Legend
The Legend
dalyer
Posts: 17,784
‎10-11-2018 11:09 AM
Still not working so the only way to manage your account etc it to log into the website and do it there.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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Re: Error messige logging in app
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Visitor
boycey
Posts: 7
‎11-11-2018 12:19 AM
Still no access to app due to error message. OK logging in thru webpage
Posted from Generic Android 6.0
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Re: Error messige logging in app
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The Legend
The Legend
dalyer
Posts: 17,784
‎11-11-2018 11:16 AM
Day three and the app is still not working. :-|

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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Re: Error messige logging in app
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The Legend
The Legend
dalyer
Posts: 17,784
‎12-11-2018 01:25 PM
Day four and still not working.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Xiaomi Redmi Note 3
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Re: Error messige logging in app
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Newcomer
spiker
Posts: 4
‎12-11-2018 06:26 PM
48 App is not fixed and is not working one week later.
Posted from Generic Android 2.0
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