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48 Online Customer Care?

Newcomer
Posts: 1
‎21-03-2022 07:20 PM

Have been without service since last night and nothing I've done has managed to sort it out.  I've been trying to connect with the online Customer Care but to no avail...Twitter is also unmanned.

 

Is there anyone at 48 that I can actually speak to...I literally have had to go to my sisters house to use the internet as EVERYTHING on my phone is disabled.

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Re: 48 Online Customer Care?

The Legend
Posts: 17,175
‎21-03-2022 07:34 PM

See the link in my signature below.

You can also try emailing support at support@48months.zendesk.com.

There's a phone number on this page that you might be able to talk to somebody on.

 

https://48.ie/legal/code-of-practice


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: 48 Online Customer Care?

Newcomer
Posts: 1
‎11-08-2022 02:53 PM

I have a charge on my bank statement of €14.70 relating to mobile 48 account.

Can you clarify why this charge was raised.

Many thanks for your help

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Re: 48 Online Customer Care?

The Legend
Posts: 17,175
‎11-08-2022 06:20 PM

@JoeP6438 wrote:

I have a charge on my bank statement of €14.70 relating to mobile 48 account.

Can you clarify why this charge was raised.

Many thanks for your help


 

You'll have to contact 48 support about this.

See the link in my signature below or email them at support@48months.zendesk.com

 

Could you have membership auto renewal enabled?

That's the only way that 48 can take money automatically.

Otherwise you have to purchase cash credit, add-ons or membership manually yourself.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: 48 Online Customer Care?

Newcomer
Posts: 1
‎14-09-2022 01:29 PM
What is free fuel offer I've been hearing about
Posted from OPPO CPH2185
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Re: 48 Online Customer Care?

The Legend
Posts: 17,175
‎14-09-2022 02:29 PM

@NORAW9146 wrote:
What is free fuel offer I've been hearing about

 

See here

 

https://48.ie/legal/terms-and-conditions#48


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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