new connection - phone not working

[MARTINAC8613]

Hi there

I changed over yesterday to you from Eir.  Eir have confirmed the closure of my account, however, I am unable to dial out or send messages on my phone, can you help please?

Many thanks

Martina

[dalyer]

Is the correct phone number listed on your My48 account?

• https://48.ie/my48/settings/my-details

Is your phone unlocked for use on any network?

• https://48.ie/unlock-your-phone

Do you have a connection to the 48 network - i.e. signal bars?

Can you receive calls and texts and use mobile data?

Did you buy a monthly membership plan so that you can make calls and send texts (and use mobile data once the initial free Introductory 1GB of 4G data is used up)?

• https://community.48.ie/t5/The-Knowledge-Base/All-About-Plans-and-Payments/ta-p/53105

If you need to contact 48 support about this then see the links in my signature below.