Trying to top up, payment not working

[jennifermcm]

I'm trying to buy 1 GB of data, cos I've run out.  I'm using my saved card details, which are all correct.  There's money in my bank account. 

I enter the correct CCV, but it says that there is a problem with my payment.

[anne111]

I need an add on quickly

[dalyer]

You'll need to contact 48 support about this.

Unfortunately payment problems seems to be an ongoing issue for some users.

The chat facility is normally they best/quickest way to get such issues resolved.

Hope this helps.

[145tuy]

Contacting 48 agents has been no help to me since I raised this issue with them at the end of May.   I even gave up and ordered a new bank card and the ew card is not accepted.

[145tuy]

Me too!   Over two weeks trying to get the problem sorted and going through the same bull**bleep** routine with agents trying to get an answer.  Eventually gave up and ordered  new bank card, waited 3 days for the card and guess what .. it wasnt accepted!  I am so **bleep**ing angry right now!  "use a different card", 'sue a friends card", "speak to your bank", "order a new card"... heard it all except THAT THERE HAVE BEEN PROBLEMS SINCE THE LAUNCH OF THEIR NEW WEBSITE /APP.

[SimonConwayC1700]

Hi guys, late to the game here, but for anyone encountering this problem now, I was trying to top up via the app, getting a notification that the payment couldn't be processed. When I tried to do the same thing via their website I had to enter my billing address due to a change in EU regulations, and then it worked.