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How to use cash credit balance to pay for stuff?

JasonC7957
Newcomer

How do I top up I've put 26€ on my balance but it keeps asking for my card and won't let me use the 26€ on my account

1 REPLY 1

dalyer
The Legend
The Legend

You mean that you have €26 cash credit on your account?

If so then any purchase that costs less than or equal to €26 should offer you the option of paying with your cash credit balance or with your payment card.

If you are trying this on the app and not getting that option then maybe try the website instead - or vice versa?

E.g. try the website link here:

This is what I get when I use that link to by a €12.99 membership plan:

2025-02-20 15 21 00.png

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.