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Rubbish support

tomd4855
Newcomer
Sim activated 24 hours ago. Since then cant receive incoming calls or sms messages.
4 hours onto agents n they can't solve issues. Say it could be 3 yo 5 days to find solution. Rubbish service n SORRY I JOINED 48
1 REPLY 1

dalyer
The Legend
The Legend

Is your phone unlocked for use on any network? 

Do you have a connection to the 48 network - i.e. signal bars?

Are outgoing calls and texts working? 

Did you buy a membership plan? 

What happens at the other end when someone tries to call or text you? 

Any error messages at their end? 

Did you port a number over from another mobile provider? 

Is it correctly displayed on your My48 account profile? 

If it's not the number that you ported over then can others call/text you using the number that is displayed?

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).