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Received text to say number ported over but can't log in

ShelleyMercerC2122
Newcomer

‎15-09-2020 09:41 AM

 
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4 REPLIES 4

dalyer
The Legend
The Legend

‎15-09-2020 09:43 AM

Where are you trying to log in?
On the website or the app?
Maybe try the option that you haven't tried?
Just to be sure are you definitely using the correct username (email address) and password?
Any error message when you try to login?
Have you tried resetting your password?
Did you ever manage to log into your My48 account?

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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EricC7942
Newcomer

‎15-09-2020 12:59 PM

Having this problem too. What a woeful start to my 48 membership. The help on chat was worse than useless.

1 Like

dalyer
The Legend
The Legend

‎15-09-2020 03:16 PM

Could you clarify the answers to the questions that I asked @ShelleyMercerC2122 above in case that helps to resolve your issue?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes

dalyer
The Legend
The Legend

‎15-09-2020 05:20 PM

Any update from either of you?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes