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Received text to say number ported over but can't log in

Newcomer
Posts: 1
‎15-09-2020 09:41 AM
 
Posted from Generic Android 5.1
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Re: Received text to say number ported over but can't log in

The Legend
Posts: 15,222
‎15-09-2020 09:43 AM
Where are you trying to log in?
On the website or the app?
Maybe try the option that you haven't tried?
Just to be sure are you definitely using the correct username (email address) and password?
Any error message when you try to login?
Have you tried resetting your password?
Did you ever manage to log into your My48 account?

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
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Re: Received text to say number ported over but can't log in

Newcomer
Posts: 1
‎15-09-2020 12:59 PM

Having this problem too. What a woeful start to my 48 membership. The help on chat was worse than useless.

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Re: Received text to say number ported over but can't log in

The Legend
Posts: 15,222
‎15-09-2020 03:16 PM
Could you clarify the answers to the questions that I asked @ShelleyMercerC2122 above in case that helps to resolve your issue?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
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Re: Received text to say number ported over but can't log in

The Legend
Posts: 15,222
‎15-09-2020 05:20 PM
Any update from either of you?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
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