Problem trying to use SIM as a replacement for stolen one

[TonyD5228]

I have received my new sim and want to change back to my old number which I had with 48 but its telling me my old number is still registerend and I cannot change it! My phone was stolen and I need my number back for medical reasons

[dalyer]

You should have ordered a replacement SIM and not a new SIM.

See here:

• https://48.ie/help/sim-replacement
• https://community.48.ie/t5/The-Knowledge-Base/Do-You-Need-a-New-SIM/ta-p/8487

If you are having problems with activating the SIM as a replacement then you'll have to contact 48 support for further assistance.

See the links in my signature below.