Porting number from 3 but never received security text

[PamelaM8457]

Hi, it looks like my number hasn’t ported over from 3 to 48…. I followed instructions but I didn’t receive a message with security code???? I have new SIM in …

[dalyer]

> I followed instructions but I didn’t receive a message with security code

Did you have the 3 SIM installed and working in the phone in order to receive this?

If you no longer have service on the 3 SIM/network then you need to see here:

• https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-Moving-Your-Number/ta-p/53100

If your old network SIM has no service or you can't receive the security code SMS, then you will need to make contact with your old provider as they will have visibility of your old account. 

If you need to contact 48 support about this then see the links in my signature below.