Not receiving security code text message when porting number
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07-04-2024
03:40 PM
- last edited on
07-04-2024
06:03 PM
by
dalyer
Hello. I want to ask you why l can’t transfer my old number to you 48.ie
I have went on my account and try to do all but you not sending me acctivation code
It’s not on message or not in email. Then how l can keep my old number?
Please help me to keep my old number
![dalyer dalyer](https://someloosechange.files.wordpress.com/2011/06/hal_9000.jpg)
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07-04-2024 06:01 PM - edited 07-04-2024 06:02 PM
See the porting instructions here:
Are you sure that you have you old mobile provider's SIM installed in the phone and you still have service on that in order to receive the porting security code text message?
- If your old network SIM has no service or you can't receive the security code SMS, then you will need to make contact with your old provider as they will have visibility of your old account.
The security code is only sent by text message, not email.
If you need to contact 48 support about this then see the links in my signature below.
![](/skins/images/E77D00718C7ADAE6CAE2E6C2DDD5E44D/responsive_peak/images/icon_anonymous_message.png)