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Not receiving code when trying to buy membership plan

MaamboC8390
Newcomer

Hi, 

I ported my number from Vodafone, and I would like to make a payment to activate my monthly plan. To complete a payment, I am supposed to receive a code, which isnt being delivered. What could be the problem? Is my number active?  

1 REPLY 1

dalyer
The Legend
The Legend

Receive a code from who/where and for what purposes?

 Do you mean a two factor authentication code by text message from your bank in order to authorise the payment?

Or do you mean something else?

Can you receive regular texts and calls on the number listed on your account? 

You may need to contact 48 support about this.

See the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).