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No SIM found

SeanF4728
Newcomer

‎06-10-2020 10:48 AM

Hi. When I tried the 48 SIM in my phone after my number had ported, I get the error message "no SIM found". The same problem happens when I put the 48 SIM in two other phones belonging to family members.

Now when I put their SIM cards that had been working fine (eg Vodafone) back into these phones, I get the error "no SIM found".

 

I used the Chat Support function on 48 but the advice was to order a new SIM. All the phones are unlocked.

This does not solve my issue though. Any advice would be great.

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1 REPLY 1

dalyer
The Legend
The Legend

‎06-10-2020 01:20 PM

Did the SIM work before you ported your number?
The only thing that I can suggest is to gently clean the SIM contacts in case there is some dirt/grease that is preventing them from making contact with the SIM tray contacts.
Otherwise it sounds like it may be a dud SIM so a replacement is the only option.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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