My wife is trying to activate her new 48 Sim card

[dalyer]

And....?

Your post was blank so there's nothing there to clarify what the question or issue is. 

If you want assistance from the Community Forum then you need to explain/describe your question/issue clearly and in detail. 

What happens/goes wrong when she follows the normal SIM activation instructions here? 

• https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-How-to-Activate-your-48-SIM/ta-p/53099

Any error messages?

If you need to contact 48 support about this then see the links in my signature below.