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Moving Number

AndreM7853
Newcomer

‎02-10-2020 02:06 PM

Moved my number and still no network available.

How long is it taking to normaly move?

On the settings already got my "old" number

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3 REPLIES 3

dalyer
The Legend
The Legend

‎02-10-2020 02:13 PM

Number porting should only take a few hours max.
But even without your number being ported you should have a connection.
Did you activate the SIM?
Is the phone unlocked for use on any network?
What make and model?
Any error messages?
You may need to contact 48 support about this.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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AndreM7853
Newcomer
In response to dalyer

‎02-10-2020 02:17 PM

SIM activated

Phone unlocked

Lenovo brand

No error messages

Been trying to contact 48 support

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dalyer
The Legend
The Legend

‎02-10-2020 02:28 PM

And no connection/bars at all?
Did you enable data roaming?
Some phones need that to work on 48.
If you do a manual search for networks can you see and connect to 48?

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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